When you need to get in touch with Rolla, the most reliable way is to pick up the phone and call their main line. The number is prominently listed on their official site, and it rings directly to their customer service team in Dubai. The team is known for picking up quickly, often within two or three rings, and they speak clear, professional English. If you are calling from outside the UAE, be sure to dial the international code for the United Arab Emirates first. The number itself is a standard landline, so expect a local Dubai area code. Some users have reported that the line can be busy during peak hours, typically between 10 AM and 12 PM Gulf Standard Time, so you might want to try again later in the afternoon if you get a busy signal. For urgent inquiries about property viewings or lease agreements, calling is definitely the fastest route.
For anything that requires documentation, such as sending a scanned copy of your ID, a tenancy contract, or a detailed list of questions about a specific property, email is the way to go. The official email address is listed on the contact page of rolla.com. The team typically responds within one business day, though many users note that replies often come within four to six hours if you email during the morning hours in Dubai. When you compose your email, it helps to put a clear subject line like "Inquiry about studio apartment in Rolla area" or "Request for maintenance – building name and unit number". This helps their support staff route your message to the right department immediately. They also appreciate it if you include your phone number in the email body, in case they need to follow up quickly by call.
There is a physical office where you can meet a representative face to face. According to the information on the official website, the office is situated in the heart of Deira, close to the Rolla area itself. The exact address is provided with clear landmarks: near the Rolla Metro Station and opposite the Al Ghurair Centre. If you are driving, there is paid parking available in the multi-storey car park just behind the building. Walk-in visitors are welcome from Sunday to Thursday, 9 AM to 6 PM. Friday and Saturday the office is closed. It is a good idea to call ahead and book an appointment, especially if you want to speak with a specific agent about a high-value transaction. The office itself is on the second floor, and there is a lift for easy access. When you arrive, you will be greeted at reception and offered water or tea while you wait.
Many property companies in Dubai now use WhatsApp for Business, and Rolla is no exception. Their official WhatsApp number is listed on the website, and you can send a message directly from your phone. This is particularly useful for sending photos of a property issue or for quick questions like "Is the apartment still available?" The team usually responds faster on WhatsApp than via email, often within an hour during working hours. They also use the broadcast feature to send updates about new listings to clients who have opted in. Just keep in mind that WhatsApp is best for short, informal messages. For anything formal or legal, they will ask you to switch to email so there is a written record. You can also send voice notes, and the agents will reply with voice notes if that is easier for you.
If you prefer not to use your own email client, the contact page on rolla.com includes a simple form. You fill in your name, email address, phone number, and a message box. There is also a dropdown menu where you can select the type of inquiry: sales, rentals, property management, or general. The form uses a captcha to prevent spam. Once you submit, an automated confirmation appears saying your message has been received. A human agent then picks it up and responds to the email address you provided. This method is convenient if you are on a mobile device and do not want to switch apps. The form is short and takes less than a minute to fill out. Just be thorough in your message so the agent can give you a complete answer right away.
Rolla maintains an active presence on several social media platforms, including Instagram and Facebook. On their official profiles, which are linked from the main website, you can send a direct message. The social media team is responsive, but they often redirect complex inquiries to the phone or email departments because they cannot share sensitive account information over social media. That said, for general questions about office hours, directions, or available property types, DM is a quick way to get an answer. They also post regular updates about new projects and community events. If you comment on a post, they almost always reply publicly within a few hours. The Instagram handle is listed in the website footer, and the Facebook page is verified with a blue tick, so you know it is legitimate. For privacy, avoid sharing personal details like your Emirates ID number in public comments or DMs.
All contact channels operate on Dubai time, which is Gulf Standard Time (UTC+4). The office hours are Sunday through Thursday, 9 AM to 6 PM. The phone lines and WhatsApp responses follow the same schedule, though sometimes the WhatsApp team checks messages briefly on Friday mornings. If you are contacting from a different time zone, the best window is between 8 AM and 10 AM UTC, which corresponds to noon to 2 PM in Dubai. This minimises the delay in getting a reply. For email and the web form, messages sent after 6 PM Dubai time will be answered the next business day. Keep this in mind if you need an urgent answer. Also, during public holidays in the UAE, such as Eid or National Day, the office is closed and response times may be longer by one or two days.
While the primary language of communication is English, the Rolla team includes staff who speak Arabic, Hindi, Urdu, and Tagalog. If you are more comfortable speaking one of these languages, you can mention it at the start of your call or message, and they will transfer you to a colleague who can assist. The website itself is available only in English, but the contact form accepts messages in any language. When you visit the office, you will find that most of the receptionists are bilingual. This multilingual support is especially helpful for tenants who may not be fluent in English but need to discuss maintenance issues or lease renewals. The team makes an effort to accommodate, and they appreciate it when you let them know your language preference upfront.
If you already own a property managed by Rolla, there is a separate contact channel listed on the website under the "Owners" section. This includes a dedicated phone extension and an email address that goes directly to the property management team. For urgent maintenance requests, like a water leak or an electrical fault, they also have a 24-hour emergency line. The emergency number is clearly marked on the contact page, and you should only use it for real emergencies that pose a safety risk. For routine matters like a broken air conditioner or a clogged drain, the standard office hours channels are sufficient. Owners can also log into a client portal using credentials provided at the time of handover, where they can submit requests in writing and track the status of repairs.
If you have a complaint or negative experience, the best course is to first email the general inquiries address with "Complaint" in the subject line. The team has a standard complaint resolution procedure: they aim to acknowledge your email within 24 hours and resolve the issue within five business days. If you do not receive a satisfactory response, you can escalate to a manager by calling the main line and asking for the duty manager by name. The website does not list direct management emails, but the receptionist can connect you. All complaints are logged in their system, and you will receive a case number for tracking. Avoid posting complaints on social media before going through the official channels, as the company prefers to resolve matters privately first. That said, if you do not get a response after a week, a polite public message on their Facebook page often speeds things up.
To ensure a smooth interaction, always have your property reference number or your tenant ID ready when you call or email. This number is usually found on your lease agreement or your previous rent receipt. It helps the agent pull up your file instantly. If you are a prospective tenant, mention the property listing ID from the website. Have your contact details prepared: full name, phone number, and email. The more information you provide upfront, the fewer back-and-forth messages you will need. Many people forget to specify their preferred time for a call-back, which can cause delays. If you are emailing, put your availability in the last line of the message. The Rolla team values efficiency, and they will appreciate you making it easy for them to help you.
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